How do I get in touch with my trainer?
The facebook community is an excellent way to stay in touch with your trainer. This will be announced a week or so before the course begins. If you have something specific to ask, let us know by asking here.
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Where can I find my course dates, links and other details?
When you registered for your programme, you will have been sent a breakdown of what is included in your programme - including dates and necessary links. If you have further questions to ask about this, feel free to ask in your Facebook group and your ...
Where are the links for the training?
The Zoom join links will be sent to your email as we approach the start of your training programme. Please check over these. If you still cannot find them, ask your trainer in the Facebook group and they will be able to advise you.
I didn’t pass the course - what do I do now?
If you didn’t pass the first time, we will assist you to make improvements and reach the required competence level to pass. You will have received an email from your trainer explaining these options. Please reply to this email and they will be able ...
I can’t attend one of the days due to an emergency. What do I do?
This information relates to our paid courses only. Please submit a ticket on our Helpdesk with the relevant information. We will then follow up with your options. If your course or workshop is in the next 24 hours, please inform your trainer of this ...
When will my certificates arrive by post? (Paid courses only)
Please note, this information relates to our paid course bookings only. Once you complete the training programme and all the relevant assessments are done, you will be sent your certificates via PDF and physical copies in the mail. You will be asked ...