Clients can sometimes take a little longer than is ideal to respond to your initial email.
In some cases, your email may have ended up in their promotions/spam folder, so we advise that you follow up using their phone number after 24 hours has ellapsed. For example, you could send them a friendly reminder via SMS or WhatsApp, and this usually works well.
If they still do not respond, you may mark them as a 'No Show' by logging into your Coach Portal, navigating to 'My Appointments' and then marking the appointment as a 'No Show'.
You will be refunded a client credit and we will start searching for a replacement ASAP. Please keep your availability up to date.