Once you have finished working with the client, they will be sent a form to complete to mark their feedback. We chase the client for 3 days after the appointment and do everything possible to get them to submit feedback. In some rare cases, clients decide not to provide this.

If you do not receive feedback within 72 hours of your appointment, feel free to check in with them personally.

If they still do not send feedback after this time, please let us know and we will offer you another client credit.