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I have been marked as not in attendance incorrectly - what do I do?
Access your portal - https://speakup.managemycourse.com/login and you can update your attendance for specific dates. Enure you do this on the day or soon after the event has completed. Otherwise, you may not be able to edit this later. If this ...
How do I give feedback for the course?
We would love to hear what you thought about your training programme. Here are the places to provide your feedback to us Google Review our Facebook Page which you can access here. If you are a student on one of our courses, there will also be ...
I can’t attend one of the days due to an emergency. What do I do?
This information relates to our paid courses only. Please submit a ticket on our Helpdesk with the relevant information. We will then follow up with your options. If your course or workshop is in the next 24 hours, please inform your trainer of this ...
I didn’t pass the course - what do I do now?
If you didn’t pass the first time, we will assist you to make improvements and reach the required competence level to pass. You will have received an email from your trainer explaining these options. Please reply to this email and they will be able ...
How can I upgrade?
If you would like to upgrade to the next tier or another programme, please book a Strategy Call by sending the team an email or replying to the upgrade message to state your interest in doing this.
When will my certificates arrive by post? (Paid courses only)
Please note, this information relates to our paid course bookings only. Once you complete the training programme and all the relevant assessments are done, you will be sent your certificates via PDF and physical copies in the mail. You will be asked ...
When are my training materials posted?
Your training materials are mailed out to you within 30 days of signing up, using the postal information you provided on your sign up form. A copy of your sign up form is emailed to you on completion, so please look for this to check the address we ...
What do I need to do before the course starts? (E.g. Pre-Course Learning)
This information relates to our practitioner coaching and public speaking courses. Before your course begins, you will be sent your training materials in the mail and via PDF if you prefer a digital copy. Look out for your 'Pre-Course Learning' which ...
How do I get in touch with my trainer?
The facebook community is an excellent way to stay in touch with your trainer. This will be announced a week or so before the course begins. If you have something specific to ask, let us know by asking here.
Where can I find my course dates, links and other details?
When you registered for your programme, you will have been sent a breakdown of what is included in your programme - including dates and necessary links. If you have further questions to ask about this, feel free to ask in your Facebook group and your ...
Where are the links for the training?
The Zoom join links will be sent to your email as we approach the start of your training programme. Please check over these. If you still cannot find them, ask your trainer in the Facebook group and they will be able to advise you.
What tier / package am I on?
You will have been sent this information when you registered. You will also receive emails leading up to the course start. Please go back over those emails, they will state which tier you have booked. Please note, this information relates to paid ...
When is my course?
You will have been sent this information when you registered. You will also receive emails leading up to the course start. Please check all your inboxes (including junk/spam/promotions folders) for these. Ensure that you check the email address that ...
Popular Articles
Deferring your course to a later date
Learn more about our policies of deferring your course to a later intake. We understand that things can get in the way of your studies. That’s why we offer students the ability to defer their booking on one occasion for up to 12 months from their ...
I can't attend my free 1-day workshop on Zoom
If you are unable to attend and need to cancel your place, please submit a ticket in our Helpdesk. This information relates to our Free 1-Day workshops delivered via Zoom.
Where is my certificate from my free 1-day workshop?
Immediately after the free 1-day workshop finishes, we send a batch email to all students with the following subject line: Your next steps (free certificate and strategy call) Within this email, you will find a link to a form for requesting a ...
What level is the diploma from my free 1-day workshop?
You will achieve a Level 1 certificate showing you have invested time in developing your skills and can go towards your CPD. Many coaches and speakers add this to their websites, LinkedIn Profile and more, to highlight their continued development. ...
Making a direct bank transfer
If you would like to pay your course fees in full, we can accept a direct bank transfer. For payment plans, we require a debit or credit card on file. If you are paying in full for your course, please make payment using the details below and then let ...