Student Policies (Absenses, Sickness Deferrals, Cancellations & Refunds)
Make a complaint
Making an official complaint will follow a strict review process and ensures your feedback is heard and responded to. As a leader in training services, we pride ourselves on the high quality of our courses. However, we do sometimes make mistakes. We ...
I have lost my job / become unemployed - what are my options?
We're here to support you through this difficult period. If you’ve suffered from a loss of work or reduction in pay, we can support you by offering a temporary reduction to your payment plan. View this article: Can I reduce my monthly payments? In ...
Cancel my booking for a paid course
Understand if you can cancel your booking and how to go about doing this. As a training provider, we have many costs associated with your booking, including fees to professional bodies, insurance, world-class trainers, materials and more. ...
Deferring your course to a later date
Learn more about our policies of deferring your course to a later intake. We understand that things can get in the way of your studies. That’s why we offer students the ability to defer their booking on one occasion for up to 12 months from their ...
Can I reduce my monthly payments?
In most cases, we can be flexible and offer you a reduced monthly payment. If you’ve suffered from a loss of work or reduction in pay, we can support you by offering a temporary reduction to your payment plan. What we can offer you depends on your ...
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Deferring your course to a later date
Learn more about our policies of deferring your course to a later intake. We understand that things can get in the way of your studies. That’s why we offer students the ability to defer their booking on one occasion for up to 12 months from their ...
I can't attend my free 1-day workshop on Zoom
If you are unable to attend and need to cancel your place, please submit a ticket in our Helpdesk. This information relates to our Free 1-Day workshops delivered via Zoom.
Where is my certificate from my free 1-day workshop?
Immediately after the free 1-day workshop finishes, we send a batch email to all students with the following subject line: Your next steps (free certificate and strategy call) Within this email, you will find a link to a form for requesting a ...
What level is the diploma from my free 1-day workshop?
You will achieve a Level 1 certificate showing you have invested time in developing your skills and can go towards your CPD. Many coaches and speakers add this to their websites, LinkedIn Profile and more, to highlight their continued development. ...
Making a direct bank transfer
If you would like to pay your course fees in full, we can accept a direct bank transfer. For payment plans, we require a debit or credit card on file. If you are paying in full for your course, please make payment using the details below and then let ...