Using Coachora.com
I need to reschedule the appointment with my client
If your client has requested to change the date or time of the appointment, or if they are agreeable to you changing the date/time, then you must update the appointment in the Coach Portal. Go to your Coach Portal, navigate to 'My Appointments' and ...
Can I keep working with my client afterwards?
During your initial appointment through Coachora.com, you must not sell or pitch your coaching offers to the client. Only provide this information if the client requests it explicity. Once you have completed your assessment via Coachora, you are ...
Is there a time limit for using my client credits?
We have a window of time where you must get your coaching client work done. We appreciate that you may have been busy and did not get a chance to fulfil all of your client tokens at this time. If you want to defer these credits, we can allow you to ...
My client is acting unprofessionally - what should I do?
If you do not want to work with your client because they were unprofessional, we apologise for this. We aim to find the best clients but understand that these things happen. Go to your Coach Portal, navigate to 'My Appointments' and mark the ...
Can I get more client credits?
Yes - we offer upgrades for students who wish to practice more using Coachora.com. Please submit a ticket on our Helpdesk to request current prices for additional client credits.
My client isn't responding to my emails - what do I do?
Clients can sometimes take a little longer than is ideal to respond to your initial email. In some cases, your email may have ended up in their promotions/spam folder, so we advise that you follow up using their phone number after 24 hours has ...
Where is the feedback from my client?
Once you have finished working with the client, they will be sent a form to complete to mark their feedback. We chase the client for 3 days after the appointment and do everything possible to get them to submit feedback. In some rare cases, clients ...
My client didn't show up - what do I do?
Thanks for letting us know, we apologise for this. If you go to your Coach Portal and click on 'My Appointments', you can then select the appointment and mark the client as a 'No Show'. You will be credited with another token. This does sometimes ...